Shipping policy

1. Where We Ship

We currently accept orders for the destinations below, subject to availability at checkout and applicable carrier restrictions. If a destination cannot be selected at checkout, we are not currently able to ship there.

“Business days” means Monday through Friday, excluding public holidays at the fulfillment location or destination. Delivery estimates are made in good faith and may be affected by carrier capacity, customs processing, weather, local holidays, or other events outside our reasonable control.

2. Order Processing

Orders are quality-checked and normally processed within 1–3 business days before dispatch. You will receive an order confirmation after purchase and a shipping confirmation with tracking information once your order has been handed to the carrier. Transit times above begin after dispatch and do not include processing time.

3. Shipping Charges, Free Base Shipping, and Customs

Remote-area surcharges apply where indicated at checkout, including for eligible remote U.S. destinations. The surcharge is not covered by the $68 free-base-shipping offer and remains payable even where base shipping is free.

You may be offered optional Shipping Protection for $1.99 per order at checkout. If selected, the applicable coverage, eligibility, exclusions, service provider, claim process, cancellation availability, and any refund rules shown at checkout form part of your order. Shipping Protection is optional and is not required to complete a purchase. This policy does not expand, alter, or replace the provider and checkout terms displayed when you select the service.

Checkout shows the product price, shipping charges, any remote-area surcharge, discounts, and optional services before payment and controls the final amount payable. Under DDP, Sameforu prepays applicable import duties and taxes; they are not shown as separate checkout charges, and you should not be asked to pay an additional import duty or tax on delivery. If a courier or customs authority asks you to pay an import-related charge, contact hello@sameforu.com with your order number and a copy of the request before paying it.

4. Address Changes and Order Cancellations

We can only guarantee an address change or cancellation request made within 2 hours of purchase. Email us with your order number and “URGENT” in the subject line. After this window, we will still try to help where possible, but we cannot guarantee an order can be changed, cancelled, or intercepted once it enters fulfillment or has been dispatched.

5. Tracking, Delays, and Delivery Issues

Tracking is provided when available from the carrier. Please allow a reasonable period after dispatch for the first tracking scan to appear. If tracking has not updated for more than 7 business days, or you believe a parcel has been lost or damaged in transit, email us with your order number. We will review the shipment and, where appropriate, open a carrier investigation.

For a package marked as delivered but not received, please check with household members, neighbors, your building reception, and the carrier first. We will assist with a carrier claim where available. Any additional protection or remedy is subject to the Shipping Protection terms shown at checkout, if you selected the optional $1.99-per-order service.

6. Returns, Refunds, and Warranty

You may request a voluntary return within 30 days from delivery under our Return & Refund Policy. All Sameforu products are covered by our 180-Day Warranty for qualifying manufacturing defects and functional failures under normal use. The warranty process and voluntary-return process have different rules; please review the applicable policy before sending an item back.

For delivery questions, email us. Our Customer Care team aims to respond within 3 business days.

7. Product Safety and Regulatory Information

Product-specific identity, intended use, safety warnings, charging or battery instructions, care instructions, and any applicable regulatory information are provided on the relevant product page, product label, packaging, or instructions supplied with the product. Read and follow those materials before use. Do not use a product if its safety warning or instructions are missing, damaged, or not understood; contact hello@sameforu.com for assistance.