Warranty Policy

Last Updated: July 31, 2026

Every product is tested before it leaves our fulfillment center, and we stand behind what we sell. Warranty coverage depends on the product you purchased:

Product	Warranty period (from date of delivery)
T-Pulse massager (all models)	180 days
All other Sameforu products	30 days

What's Covered

During the applicable warranty period, your product is covered against manufacturing defects and functional failures — for example, for the T-Pulse: the device not charging or not turning on, heating function not reaching temperature, motor or pulse malfunction, and buttons or controls not responding. Accessories included in the box (charging cable, attachment heads, storage pouch) are covered for the same period.

How a Warranty Claim Works

We keep it simple. Email hello@sameforu.com with your order number and a short video or photos showing the issue. Our team will review and respond within 3 business days. If the defect is confirmed, we will arrange a free replacement within 3 business days of approval, at our cost. Our support team will let you know if the faulty unit needs to be handled in any way — in most cases the process is fully remote.

Step	What happens	Timeline
1. Email us	Send order number + short video/photos of the issue	Anytime within your warranty period
2. Remote verification	Our support team reviews and confirms the defect	Within 3 business days
3. Free replacement	Replacement arranged and shipped, tracking included	Within 3 business days of approval

What's Not Covered

Damage caused by drops, water immersion, unauthorized disassembly, use of third-party chargers outside the stated specifications, normal battery capacity degradation over time, or normal cosmetic wear (light scratches) is not covered by this warranty. This warranty applies to purchases made on sameforu.com; if you bought through another retailer, please contact them first.

Your Legal Rights Stay Intact

This warranty is a voluntary commercial guarantee from HONGKONG SAMEFORU LTD. It does not replace or limit any statutory warranty rights you have under the laws of your country of residence (for example, the 2-year legal conformity guarantee in the EU). Whichever protection is stronger, you get it. See also our Return & Refund Policy and, for EU/EEA & UK customers, the Right of Withdrawal page.