Warranty
Product care
180-Day Limited Warranty / Voluntary Commercial Warranty
Every Sameforu product is backed by a 180-day voluntary warranty for qualifying manufacturing defects and functional failures.
Last Updated: August 25, 2026
180-day coverage
All products purchased directly from sameforu.com are covered by a voluntary 180-Day Warranty beginning on the date of delivery. For U.S. consumer products, where applicable, this written warranty is intended to be a limited warranty, not a full warranty. It is available for review before purchase through the relevant product page or another clearly accessible pre-sale link.
1. What the Warranty Covers
During the 180-day warranty period, we cover manufacturing defects and functional failures that occur under normal use. Examples may include a device that does not charge or power on, a heating function that does not operate as intended, a motor or pulse malfunction, or buttons and controls that do not respond.
Accessories included in the box, such as charging cables or attachment heads, are covered for the same 180-day period unless a product page expressly states otherwise.
2. How to Make a Warranty Claim
If your product experiences a non-human-caused failure during the warranty period, you may request a replacement by email. Please include your order number and clear photos or a short video showing the issue.
| Step | What happens | Timing |
|---|---|---|
| 1. Contact us | Send your order number and clear photos or video of the issue | Any time within the 180-day warranty period |
| 2. Remote verification | Our support team reviews the information and confirms whether the issue is covered | We aim to respond within 3 business days |
| 3. Replacement | If approved, you pay the shipping cost for the new unit and we dispatch a brand-new replacement | We aim to dispatch within 3 business days after receiving the applicable shipping payment |
No return needed before assessment in most cases
Our team will tell you if the faulty unit needs to be handled in a particular way. In most cases, verification is remote and you do not need to return the faulty unit before we assess the claim.
3. What Is Not Covered
This warranty does not cover damage caused by drops, water immersion, unauthorized disassembly or modification, use of chargers outside the stated specifications, normal battery-capacity degradation over time, or ordinary cosmetic wear such as light scratches. It also does not cover damage resulting from misuse, abuse, or use contrary to product instructions.
This warranty applies only to purchases made directly from sameforu.com. If you purchased through another retailer, please contact that retailer first.
4. Your Legal Rights Remain Intact
This warranty is a voluntary commercial guarantee from HONGKONG SAMEFORU LTD. It does not replace or limit any statutory warranty, conformity, or consumer-protection rights available under the laws of your country of residence. For example, eligible EU/EEA consumers may have a two-year legal conformity guarantee in addition to this voluntary warranty.
5. Australian Consumer Law Notice
Australian consumer notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For an Australian warranty claim, email hello@sameforu.com with the order number and the evidence requested in Section 2. Where required, the applicable warranty notice and claim information are also supplied with the product or its accompanying instructions.
Sameforu Customer Care
HONGKONG SAMEFORU LTD
RM D07, 8/F Kai Tak Factory Building, No. 99 King Fuk St, San Po Kong, Hong Kong